Refund and Cancellation Policy

1. Who we are and how to reach us

MyLittleLink is provided by My Little Link (Pty) Ltd, a private company incorporated in South Africa under the Companies Act, 2008, registration number 2026/532101/07, trading as MyLittleLink.

• Physical address (the registered office, also for the service of legal documents): 195 Starling Avenue, Boskruin, Randburg, 2188, South Africa
• Postal address: 195 Starling Avenue, Boskruin, Randburg, 2188, South Africa (the same as the registered office)
• Telephone: 066 219 0352 (+27 66 219 0352), also on WhatsApp
• Email for cancellations: cancellations@mylittlelink.com
• Email for billing questions and complaints: support@mylittlelink.com
• Website: https://mylittlelink.com

2. What you are buying

A MyLittleLink subscription is a month-to-month service. There is no fixed term, no minimum period and no lock-in. The price is per school, in South African rand, at the tier shown on the pricing page at https://mylittlelink.com on the day you subscribe. There is no setup fee and no per-teacher fee.

MyLittleLink is not registered for VAT, so prices carry no VAT.

3. The free trial

Every school starts with fourteen free days. During the trial you pay nothing and you can stop at any time without giving a reason. If you do nothing at the end of the trial, we pause the School's account until you choose a tier. While it is paused nothing is charged, and parents and staff cannot sign in. The school owner alone can still sign in, to read and export the school's records but not to change anything. Your school's information is kept unchanged.

4. Cancelling your subscription

4.1You may cancel at any time. Cancellation takes effect at the end of the current paid month. You will not be charged for the following month.

4.2To cancel, email cancellations@mylittlelink.com. We confirm every cancellation in writing to the school owner's email address.

4.3We charge no cancellation fee and no penalty.

4.4If you cancel part-way through a paid month, the service stays on until the end of that month and we do not refund the remaining days of that month. See section 5 for the exceptions.

5. When you get money back

5.1Seven-day cooling-off. If you subscribed online without a demo or a setup call, you may cancel within seven days of subscribing and we refund every rand you paid, within 30 days of your cancellation notice.

5.2We did not deliver. If the service was unavailable for more than 24 consecutive hours in a month because of a failure on our side, you may ask for a refund of the affected month, pro rata, or a credit against the next month. Outages caused by your internet connection, load shedding at the school, or a device fault are not included.

5.3We charged you wrongly. If we invoiced or charged an amount that does not match the tier you chose, we correct it and refund the difference within 30 days of you telling us.

5.4We change the price. If we raise the price of your tier we give you at least 30 days' written notice. If you cancel before the new price takes effect you pay nothing further, and if you had already paid at the new price for a month you did not use, we refund it.

5.5Refunds are paid by EFT into the bank account the payment came from. We do not pay refunds in cash.

6. For parents: what this policy does NOT cover

Written for parents.

• Your school pays for MyLittleLink. You do not pay MyLittleLink anything.
• If your school uses MyLittleLink to send you fee statements and invoices, you pay that money to your school directly, never through the app and never to us. MyLittleLink only carries the message.
• Questions about school fees, refunds of school fees, or a payment you think was wrong go to your school's office. Your school's own fee policy applies.
• If a fee statement or invoice does not open in the app, tell your school or email support@mylittlelink.com and we will fix it. We cannot refund school fees ourselves because the money never comes to us.

7. Your data when you cancel

7.1When your subscription ends you have 30 days in which the school owner can sign in and export your school's records from the app in a common file format, or ask us to do it, in which case we provide the export within 14 days. The pricing page's promise "your data comes with you" means exactly that.

7.2After the account closes we keep your school's information only for as long as the Privacy Notice says, then delete or de-identify it. Records the law requires a school to keep (for example attendance registers) remain the school's responsibility to have exported.

8. Complaints and disputes

8.1If you are unhappy with how we handled a cancellation or refund, email support@mylittlelink.com, or WhatsApp or phone us on 066 219 0352, weekdays from 07:00 to 19:00 (South African time). We acknowledge your complaint within 2 business days.

8.2If we cannot resolve it, you may approach the Consumer Goods and Services Ombud (if the CPA applies to you) or the National Consumer Commission. Nothing in this policy takes away any right you have under the Consumer Protection Act, 2008 or the Electronic Communications and Transactions Act, 2002.

8.3MyLittleLink does not subscribe to any industry code of conduct and is not currently a member of an industry accreditation body.

9. Changes to this policy

We may update this policy. We give at least 30 days' notice of any change that reduces your rights, by email to the school owner. The version that applies to a refund is the one in force on the day you asked for it.